FAQ

Frequently Asked Questions (FAQ)
Welcome to Zentil’s FAQ section! We’ve compiled answers to some of the most common questions to help you learn more about our store, products, and services.

GENERAL QUESTIONS
Q: What is Zentil?
A: Zentil is an online store specializing in premium handbags and shoulder bags. Our collection blends timeless elegance with everyday functionality, crafted to enhance your personal style with high-quality, versatile designs.

Q: How can I contact Zentil’s customer support?
A: You can reach our support team via the Contact Us page on our website or by emailing us at Support@zentil.shop. We’re always ready to help.

ORDERING AND SHIPPING
Q: How do I place an order on Zentil?
A: Simply browse our collection, select your desired bags, and proceed to checkout. Follow the on-screen steps to complete your purchase.

Q: When will my order be shipped?

Transit Time: Orders will typically arrive within 4 to 6 business days (Monday to Friday).
Handling Time: Orders will be processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 5:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 5 to 8 business days (Monday to Friday).

Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.

Q: Can I track my order?
A: Yes. After your order is shipped, you can track it via the “Track Your Order” page on our website for real-time updates.

Q: What payment methods does Zentil accept?
A: We accept a wide range of payment options, including:

• Paypal
• Venmo
  

RETURNS AND EXCHANGES

Q: What is Zentil’s return policy?
A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery. Please visit our Return Policy page for full details.

Q: How do I initiate a return or exchange?
A: Contact our support team through the Contact Us page or email us at Support@zentil.shop to begin the return or exchange process.

OTHER QUESTIONS
Q: Can I change my shipping address after placing an order?
A: Yes, as long as your order has not yet been dispatched. Contact our support team immediately after placing your order to request a change.

Q: Do you offer gift cards?
A: Not at the moment. However, we are considering this for the future. Stay connected via our website and social media for updates.