Frequently Asked Questions (FAQ)
Welcome to Zentil’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our platform, products, and services.
GENERAL QUESTIONS
Q: What is Zentil?
A: Zentil is an online store specializing in premium shoulder bags crafted for style and sophistication. Our collection features high-quality chain shoulder bags and stylish shoulder bags, designed with precision and durability in mind. At Zentil, we believe in offering bags that elevate your look while ensuring long-lasting comfort.
Q: What materials are your bags made from?
A: Our bags are made from premium materials like genuine leather, high-quality fabric, and metal accents. These materials are carefully selected for their luxurious feel, durability, and timeless appeal, ensuring a perfect combination of elegance and functionality.
Q: How can I contact Zentil’s customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at Support@zentil.shop. We’re always here to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Zentil?
A: To place an order, browse our website, select the bags you’d like, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
A: Transit Time: Orders will typically arrive within 6 to 9 business days (Monday to Friday).
Handling Time: Orders will be processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page will provide up-to-date tracking information for your purchase.
Q: What payment methods does Zentil accept?
A: We accept the following payment methods:
Credit and Debit Cards:
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa
RETURNS AND EXCHANGES
Q: What is Zentil’s return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more information.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at Support@zentil.shop.
CONTACT INFORMATION
Business name: Zentil
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1(847) 258-3087
Business Mail: support@zentil.shop
Business Address: 1342 W 15th Street #102, Chicago Illinois 60608, United States